Cookies Policy

1 - WHAT ARE COOKIES?

Cookies are small blocks of data placed on your devices when you visit and browse our website.

2 - WHAT ARE THE DIFFERENT CATEGORIES OF COOKIES?

Strictly necessary cookies: These cookies are strictly necessary for the functionality of our website and to enable you to view our content and interact with our website. For instance, cookies that allow you to view content on different web pages on our Website are “strictly necessary”. You cannot disable strictly necessary cookies.
Statistical cookies: These cookies allow us to analyze our website visitor’s behavior on our website, carry out analysis and reporting activities. For instance, these cookies collect data about the web pages you visit on our website, your clicks, and the timestamps of your visits to our website.
Marketing & targeting cookies: These cookies allow us and our advertising partners to track you across different websites and platforms and to analyze your browsing activity so that we can measure the effectiveness of our ads and display the most relevant ads to you both on our website and on third-party platforms.

3 - WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU BY USING COOKIES?

When we use cookies, we collect the following types of personal data about you:
Timestamp of your visits to our website
Your device’s model, operating system, browsing settings, language preferences
Your device ID
Your IP address
Your geolocation data (Country or region from which you access our website)
Information about how you browse our website, such as the links you click, how much time you spend on each page, referral links

4 - WHAT LEGAL BASES DO WE RELY ON TO COLLECT AND PROCESS PERSONAL DATA VIA COOKIES?

Under the UK GDPR and the PECR, we must rely on a legal basis to justify the use of cookies and similar tools on our website.
The table below shows the legal basis we rely on for each category of cookies:

5 - PURPOSES FOR THE USE OF COOKIES ON OUR WEBSITE

We use cookies for the following purposes:

• To ensure and maintain the safety and integrity of our website
• To provide our website’s core functionalities, our services, and our content to our website visitors and customers
• To analyze our website visitors’ browsing activity and behavior
• To improve our website, content, and services
• To measure the effectiveness of our advertising campaigns
• To show you relevant ads
• For retargeting ads to you
• For remarketing

6 - NOTICE ABOUT GOOGLE ANALYTICS

We use the google analytics tool on our website to understand how our website visitors browse through our website, to measure user engagement, and to improve our content and services.
Google Analytics is activated only after you give consent through our cookies banner and it may collect the following categories of personal data:
Your geographic location
Your interactions on our website
The timestamp of your visits to our website
Your operating system
Your browser type and browser settings
For more detailed information, please refer to Google’s Privacy Policy at:
https://policies.google.com/privacy?hl=en-US

7 - HOW TO REJECT COOKIES ON OUR WEBSITE

When you visit our website, you will be presented with the cookies banner, which enables you to configure your preferences for various categories of cookies on our website.
You can consent to or reject cookies by visiting this banner on our website.

8 - COOKIES AND THIRD-PARTY TOOLS WE USE

1. Cookie name: __zlcmid
   Provider: energyperformancecertificates.co.uk
   Purpose: Preserves users states across page requests.
2. Cookie Name: ads/ga-audiences
   Provider: Google
   Purpose: To store information for remarketing purposes
3. Cookie name: initialTrafficSource
   Provider: https://energyperformancecertificates.co.uk/
   Purpose: Registers how the user has reached the website to enable pay-out of referral commission fees to partners.
4. Cookie name: Optimizely_data$$first_session
   Provider: optimizely.com
   Purpose: Targeted advertising
5. Cookie name: zte#
   Provider: Co.uk
   Purpose: Saves a Zopim Live Chat ID that recognizes a device between visits during a chat session
6. Cookie name: _ga
   Provider: Co.uk
   Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
7. Cookie name: __gtm_referrer
   Provider: Google Tag Manager
   Purpose: Tracks referrer information for analytics
8. Cookie name: __Secure-1PAPISID
   Provider: Google Authentication
   Purpose: Google account authentication & personalization
9. Cookie name: __Secure-1PSID
   Provider: Google Authentication
   Purpose: Google session management & security
10. Cookie name: __Secure-1PSIDCC
    Provider: Google Authentication
    Purpose: Cross-site request forgery protection
11. Cookie name: __Secure-1PSIDTS
    Provider: Google Authentication
    Purpose: Timestamp tracking for Google sessions
12. Cookie name: __Secure-3PAPISID
    Provider: Google Authentication
    Purpose: Cross-site Google advertising personalization
13. Cookie name: __Secure-3PSID
    Provider: Google Authentication
    Purpose: Cross-site Google session for advertising
14. Cookie name: __Secure-3PSIDCC
    Provider: Google Authentication
    Purpose: Cross-site security for Google ads
15. Cookie name: __Secure-3PSIDTS
    Provider: Google Authentication
    Purpose: Cross-site timestamp tracking for ads
16. Cookie name: _clck
    Provider: Microsoft Clarity
    Purpose: Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID.
17. Cookie name: _clsk
    Provider: Microsoft Clarity
    Purpose: Connects multiple page views by a user into a single Clarity session recording.
18. Cookie name: _ga
    Provider: Google Analytics
    Purpose: Unique user identification & tracking
19. Cookie name: _ga_79QKSDV31R
    Provider: Google Analytics 4
    Purpose: Enhanced user tracking & measurement
20. Cookie name: _gcl_au
    Provider: Google Ads Conversion Linker
    Purpose: Google Ads conversion tracking
21. Cookie name: hjSession_xxxxx
    Provider: Trustpilot
    Purpose: Trustpilot session management
22. Cookie name: _hjSessionUser_xxxxx
    Provider: Trustpilot
    Purpose: Trustpilot user identification
23. Cookie name: _uetsid
    Provider: Microsoft Bing UET
    Purpose: Session tracking for Bing advertising campaigns
24. Cookie name: _uetvid
    Provider: Microsoft Bing UET
    Purpose: Visitor identification for Bing advertising
25. Cookie name: _zcsr_tmp
    Provider: Zoho
    Purpose: Zoho temporary session management
26. Cookie name: AEC
    Provider: Google
    Purpose: Ad frequency control & optimization
27. Cookie name: ajs_anonymous_id
    Provider: Trustpilot
    Purpose: Anonymous user tracking for analytics
28. Cookie name: APISID
    Provider: Google Authentication
    Purpose: Google API authentication & access control
29. Cookie name: cc_cookie
    Provider: Website (Cookie Consent)
    Purpose: Cookie consent preferences storage
30. Cookie name: CLID
    Provider: Microsoft Clarity
    Purpose: Identifies the first-time Clarity saw this user on any site using Clarity.
31. Cookie name: drscc
    Provider: Zoho
    Purpose: Zoho service configuration
32. Cookie name: HSID
    Provider: Google Authentication
    Purpose: Google account session management
33. Cookie name: LS_CSRF_TOKEN
    Provider: Zoho SalesIQ
    Purpose: Cross-site request forgery protection for chat
34. Cookie name: MR
    Provider: Microsoft/Bing
    Purpose: Bing advertising & remarketing tracking
35. Cookie name: MSPTC
    Provider: Microsoft/Bing
    Purpose: Microsoft advertising campaign tracking
36. Cookie name: MUID
    Provider: Microsoft/Bing
    Purpose: Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
37. Cookie name: nationwide_epc_session
    Provider: Website
    Purpose: User session management
38. Cookie name: NID
    Provider: Google
    Purpose: Google preferences & personalization
39. Cookie name: OptanonConsent
    Provider: Trustpilot/OneTrust
    Purpose: This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given.
40. Cookie name: PHPSESSID
    Provider: ResponseIQ (Third-party Service)
    Purpose: Third-party service session management
41. Cookie name: propcert-_zldp
    Provider: Website (EPC Certificate)
    Purpose: EPC certificate identification
42. Cookie name: propcert-_zldt
    Provider: Website (EPC Certificate)
    Purpose: EPC certificate timestamp data
43. Cookie name: riq_cookie_widget_id_5184
    Provider: ResponseIQ
    Purpose: ResponseIQ widget functionality
44. Cookie name: riq_cookie_widget_id_5186
    Provider: ResponseIQ
    Purpose: ResponseIQ widget configuration
45. Cookie name: riq_cookie_widget_id_5187
    Provider: ResponseIQ
    Purpose: ResponseIQ additional widget functionality
46. Cookie name: riq_cookie_widget_id_5268
    Provider: ResponseIQ
    Purpose: ResponseIQ extended widget functionality
47. Cookie name: SAPISID
    Provider: Google Authentication
    Purpose: Secure Google API authentication
48. Cookie name: SID
    Provider: Google Authentication
    Purpose: Google session identifier
49. Cookie name: SIDCC
    Provider: Google Authentication
    Purpose: Google security & fraud prevention
50. Cookie name: SSID
    Provider: Google Authentication
    Purpose: Secure Google session management
51. Cookie name: TP.uuid
    Provider: Trustpilot
    Purpose: Unique identifier value used by Trustpilot Content Integrity team for fraud & scam detection.
52. Cookie name: uesign
    Provider: Zoho
    Purpose: Validate client ID while loading previous visit chats
53. Cookie name: XSRF-TOKEN
    Provider: Website 
    Purpose: Cross-site request forgery protection
54. Cookie name: zalb_b3e783bb62
    Provider: Zoho
    Purpose: Zoho load balancer & server routing